Our support team is ready to help with questions about your account, withdrawals, payment methods, technical concerns or general feedback. For account-related issues, verification or help with deposits and live casino or slots access, contact us and we will respond promptly. We also assist with KYC, withdrawal requests and responsible gambling tools, and can guide you through available payment methods and verification steps. Use the channels below for billing queries, VIP enquiries and quick technical support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email support Mon-Fri, sales & billing) |
| General enquiries | [email protected] (billing, accounts and payments) |
| Affiliate enquiries | [email protected] (partner programme and tracking) |
| Phone | +44 20 7946 0805 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to submit documents. Please use [email protected] and include a clear subject line, your current account details, and any relevant attachments to avoid delays. Providing up-to-date contact information helps us resolve your case faster.
Contact Form
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Quick questions via live chat are usually answered immediately, while email requests are typically handled within 24 hours. Complex issues such as verification or payments may take longer depending on their nature and required checks. We’ll keep you updated until the issue is resolved.
Feedback
Have an idea for making BlindLuck easier to use? Share your feedback, suggestions, or ideas with our team. Whether it is about finding games, using the cashier, or browsing on mobile, we review your comments carefully. Your input helps us make practical improvements to the website, our service, and the overall player experience.