General Terms and Conditions

These Terms and Conditions explain the rules for using the BlindLuck Casino platform and the relationship between us and anyone who visits or uses our services. By creating an account or using the platform, you agree to follow these terms. The platform is not available to people located in the United Kingdom, and this information does not make it available to UK residents.

Account responsibilities

You are responsible for keeping your login details confidential and for activity carried out through your account. Keep your registration details accurate and up to date, and tell us if you believe someone else has accessed your account. You must not create or use an account on behalf of another person. We may ask you to verify your identity or provide documents, including before processing a withdrawal. We may restrict or suspend account access while checks are carried out or if we identify a possible breach of these terms.

Eligibility requirements

You must be at least 18 and legally permitted to use the platform where you are located. We do not accept customers located in the United Kingdom or in other restricted locations. You must not use a VPN, proxy or other method to conceal your location or bypass an access restriction. If your location or eligibility cannot be confirmed, we may limit or suspend your account and review any pending transactions in line with these terms.

Acceptable platform use

Use the platform only for lawful personal activity and provide truthful information when registering or contacting us. You must not interfere with the platform, attempt to access another person’s account, misuse payment methods or use the service for fraud or other unlawful activity. We may review account activity where reasonably needed to protect users, the platform or payment processes. We may suspend access while we investigate suspected misuse or a failure to meet these requirements.

Bonuses and promotions

Promotions are subject to the terms shown with each offer, including any eligibility criteria, wagering requirements, game restrictions, maximum bet rules and expiry dates. You should check those terms before opting in or using a bonus balance. Offers may differ according to location and account status. We may withhold or remove a promotional benefit where the offer terms have not been met or where we identify misuse. Promotions are not available to users in restricted locations.

Deposits and withdrawals

Payment methods and transaction limits depend on the options shown in the cashier for an eligible account. Use a payment method that belongs to you and ensure the details are correct. Withdrawals may be subject to identity, payment ownership and account activity checks. We may request further information before completing a withdrawal. Deposits must meet the applicable turnover requirement before a withdrawal can be requested. Any relevant limits or processing information will be displayed in the account or cashier where available.

Disputes and account concerns

If you have a question about your account, a transaction or the application of these terms, contact customer support and provide the details needed to review the matter. We will assess the information available and may ask you for supporting documents. If you disagree with the outcome, you may ask us to review the issue again by providing any additional relevant information. Keep copies of account and payment records that may help us investigate.

Responsible use

Use the platform responsibly and take a break if your activity is no longer comfortable. A reality check is available in profile settings. To ask about account limits, time-outs or self-exclusion, contact customer support. We may apply account restrictions where necessary to address safety or account concerns.

Changes to these terms

We may update these terms to reflect changes to the platform, its operation or applicable requirements. The latest version will be published on the platform with its effective date where provided. Please review the terms from time to time. Continued use after an update takes effect means you accept the revised terms. If you do not agree, stop using the platform.